At SimpliSafe, our mission is to make every home secure. We’ve pioneered a new way to make home the safest place on earth for everyone.
Meet Our Subject Matter Experts
Chief Executive Officer
Chief Technology & Operations Officer
Chief People Officer
Global Head of Talent Acquisition
Head of Product Design
The SimpliSafe Story
In 2006, our co-founders Chad and Eleanor Laurans fundamentally changed the alarm industry to make home the safest place on earth for everyone.
Today, we protect more than four million people throughout the United States and United Kingdom, and our protection goes beyond burglary. We provide whole home protection against everything from intruders to fires, water damage and more. Our products are designed to disappear into your home, while blanketing it with protection.
Our team of 800+, led by our CEO Christian Cerda, spans our U.S. headquarters in Boston, our U.K. office in Manchester and numerous fulfillment and monitoring centers.
And with the backing of private equity investment firm Hellman & Friedman, we’re primed to keep growing, so that making every home secure becomes a reality.
Monitoring Plan Info
Our 24/7 professional monitoring is always there. It’s an easy and affordable way to keep an eye on your home, and with no long-term commitments, you can cancel anytime. However, we know mobile app control is important, so we've made certain features available to all customers with the latest generation SimpliSafe -- regardless of which plan they choose.
With Fast Protect™, customers get their alarms monitored 24/7 by expert monitoring agents, who dispatch emergency personnel, including police, firefighters and emergency medical services, as needed depending on the alarm event. For customers with camera products, they can opt-in to Video Verification, which can help get priority attention from first responders during verified emergencies. For customers with the Smart Alarm Wireless Indoor Camera, they can opt-into 24/7 live guard protection, allowing professional monitoring agents to see and speak to intruders directly.
Additionally, Fast Protect™ gives customers expanded control including third-party integrations with smart home devices (such as Amazon, Alexa, Apple Watch and August Smart Lock) and unlimited recording storage for up to 10 cameras.
With our Standard Monitoring plan, customers get their alarms monitored 24/7 by expert monitoring agents, who dispatch emergency personnel, including police, firefighters and emergency medical services, as needed depending on the alarm event. Customers are always contacted prior to dispatch being called for fire, intruder and panic alerts.
Additionally, customers are contacted for freeze and flood alerts; however, dispatch is not called. Cellular backup is included with the Standard Monitoring Plan.
Self Monitoring with Camera Recordings
We also have monitoring plans available for customers who have our SimpliCam, Video Doorbell Pro and/or Wireless Outdoor Camera but decide to forgo of a full monitoring plan.